Privacy Policy

Information we collect and how it is used

Azurslot Casino handles information that is needed to provide an online casino service, maintain player accounts, meet security requirements and respond to enquiries. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact information

When you register or update an account, the site may handle details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. This information is used to create and administer your account, help confirm that you are eligible to use the service, communicate with you about your account and provide customer support.

Verification and identity information

To support identity, age, security and account verification processes, the site may request verification documents or other information needed to confirm your identity and eligibility. These documents may contain information such as identification details, an image, date of birth or address information. Verification information may also be used for fraud prevention, account protection and other checks that are required before certain services can be provided.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, account balances, bonuses or other account activity, where relevant to the services used. Payment details may be processed through payment providers or other service providers. The information handled can include transaction references, payment method details and records needed to confirm and reconcile activity. Payment providers may have their own privacy policies and terms.

Device, usage and cookie information

When you visit or use the website, technical information may be collected from your device or browser. This can include an IP address, device type, browser type, operating system, language settings, approximate location, pages viewed, referral information, access times and details about how you interact with the site. This information helps operate the website, maintain security, identify technical problems, understand general usage and improve the player experience.

Information from communications

If you contact support or otherwise communicate with the site, records of the communication may be kept. This can include your contact details, the content of your message, account information you provide and information used to investigate or resolve your request. Keeping support records helps with continuity, quality checks, account protection and the handling of complaints or disputes.

Main purposes for using information

• To create, manage and secure your player account.
• To process account activity and provide the services you request.
• To complete identity, age, verification and anti-fraud checks.
• To process or reconcile payments and maintain accurate transaction records.
• To provide customer support and respond to questions or complaints.
• To operate, maintain, troubleshoot and improve the website.
• To send service messages, account notices and other necessary communications.
• To send promotional communications where permitted and where you have provided consent or another lawful basis applies.
• To protect players, the site and service providers against fraud, misuse, security threats and unauthorised activity.
• To meet legal, regulatory, tax, accounting and other official obligations that apply to the service.

Sharing, security and storage of information

Personal information may be shared only where it is reasonably needed for the purposes described in this Privacy Policy, where you ask for it to be shared, or where disclosure is permitted or required. Sharing does not mean that information is made publicly available. Access to information is generally limited to people and service providers who need it for their role.

Service providers and other recipients

The site may use specialist providers to support hosting, technology, customer support, identity and verification checks, fraud prevention, payment processing, communications, analytics, security and other operational functions. These providers may access or process information only as needed to provide their services and may be subject to their own contractual, technical and legal obligations.

Information may also be disclosed to professional advisers, auditors, insurers, business partners or authorities where this is necessary to protect rights, investigate suspected unlawful activity, enforce applicable terms, respond to a valid request or comply with an obligation. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate handling requirements.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure technology and staff or provider procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials private and contact support if you suspect unauthorised activity.

Storage and retention

Information may be stored electronically by the site or by service providers working on its behalf. Depending on the service and the provider, information may be processed or stored in Australia or another location. Appropriate handling arrangements may apply where information is accessed across borders.

Information is kept only for as long as it is reasonably needed for the purposes for which it was collected, for account and support records, for security and dispute management, or for other permitted purposes. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable obligations.

Cookies and similar technologies

Azurslot Casino may use cookies and similar technologies to help the website function and to remember selected settings. Cookies are small text files or comparable identifiers placed on a device through a browser. Some are necessary for account access, security, session management and core website functions. Others may support preferences, website performance, analytics, relevant communications or the measurement of marketing activity, depending on the features in use.

Cookies can help the site recognise a returning browser, maintain a secure session, remember language or display preferences and understand which areas of the website are being used. Information collected through cookies may be combined with other technical or account information where this is permitted and necessary for the relevant purpose.

You can manage, restrict or delete cookies through your browser settings. You may also be able to receive a notice before a cookie is placed. Blocking or deleting certain cookies can affect website functionality, account access, security features or the availability of some preferences. Browser settings apply to the device and browser being used, so they may need to be updated on other devices.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights in relation to the personal information held about you. These rights are not always absolute, and a request may be subject to identity checks, security measures or lawful exceptions. The site may need to retain some information, including records required by law, even when a request to delete information is made.

Access to your information

You can ask for information about the personal data held about you and request access to that information. A request should provide enough detail to identify the relevant account or records. For your protection, additional information may be requested to confirm that the request is being made by the account holder or an authorised person.

Correction of inaccurate information

If information is inaccurate, incomplete or out of date, you can ask for it to be corrected. Some account details may be updated through available account settings. Where a detail cannot be changed directly, you can ask support to review it and provide any information reasonably needed to assess the correction.

Deletion of information

You can ask for your personal information to be deleted where it is no longer needed or where another applicable ground for deletion applies. Deletion may not be possible for every record. For example, records may need to be kept for a period required by law, to establish or defend a claim, to prevent fraud, to protect security or to complete a legitimate operational process. Where deletion is not possible, processing may be restricted where appropriate.

Withdrawing marketing consent

If you have consented to receive promotional emails, messages or other marketing, you can withdraw that consent at any time. You may use an unsubscribe option included in a marketing message or contact support@azurslotcasino.click and ask for marketing consent to be withdrawn. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service, security or account communications.

Making a privacy request

To exercise your rights to access, correction or deletion, or to withdraw consent to marketing, contact support@azurslotcasino.click. Please describe your request clearly and include the account details needed to locate your information, without sending unnecessary sensitive documents. Requests are reviewed using reasonable security checks. The response may explain any information that cannot be provided, changed or deleted and the reason an exception applies.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version published on the website applies from its stated update date. You should review this page periodically, particularly before continuing to use the service after a significant change.